Evidence, not testimonials.

Situation

A distributor with fourteen staff and a quoting process that took three days end to end. Requests arrived by email, were re-keyed into a spreadsheet, priced by one of two people who knew the rate card, and frequently went cold before a number went back. Deals were being lost to whoever answered first.

System built

An intake pipeline that reads each request, extracts the line items, prices them against the live rate card, and queues a draft quote for human approval. Nothing is sent without a person signing off. Ambiguous requests are routed to a human with the ambiguity named, not guessed at.

Gates & watch

Forty-seven executable gates covering extraction accuracy, pricing correctness, and approval routing. In week six of the watch, the gates caught a silent rate-card format change upstream — corrected the same day, before a single mispriced quote left the building.

Situation

A firm holding roughly nine thousand client and supplier contracts across shared drives, inboxes, and one retired partner's laptop. Answering "which agreements contain this clause" took a paralegal most of a week, and renewals were discovered by invoice rather than by calendar.

System built

A document intelligence pipeline: every contract ingested, key terms extracted into structured data, and the full corpus made searchable in plain English with citations to the source page. The system answers only from the documents — where the corpus is silent, it says so and routes to a human.

Gates & watch

One hundred thirty-one automated gates green at handoff, covering extraction fidelity, citation accuracy, and refusal behavior on out-of-corpus questions. The watch period added forty-one lessons to the library, most concerning scanned documents from the pre-2019 archive.

Situation

An operator selling across three channels, with payouts landing from four processors and a month-end close that ran nine days. Unmatched payouts were written off quarterly as a cost of doing business. Nobody could say, on any given morning, whether the books were right.

System built

Daily three-way reconciliation across bank, processors, and ledger — advisory only, by contract. The system matches, flags, and explains discrepancies each morning; a named human reviews and signs off. It has no authority to correct money, and never will.

Gates & watch

Gates enforce matching accuracy, completeness of coverage, and — most strictly — the advisory boundary itself: any code path that could write to the ledger fails the build. Ninety days of watch, ninety consecutive signed morning reports, zero auto-corrections by design.